Description:
In this role, you will ensure a smooth and efficient operation in the Miral Experiences Leisure Facilities' Entertainment Technical Department in relation to the Company Core Process; thus directly impacting the delivery of guest and colleague experience.
This position is responsible for providing the day-to-day and long-term strategy and management to ensure quality and timely maintenance, installation, capital investment and support of audio/video, theatrical lighting systems, live shows and event setup and support throughout all assets.
Job Scope:
- The position encompasses installations, project management, research and evaluation of new products and technologies, training, and in-house and customer support responsibilities.
- Perform analysis of equipment and recommend a course of redesign/action.
- Meet divisional goals and metrics.
- Ensure safety, health and environmental matters are followed and adhered to.
- Build, manage and lead a team of A/V and Lighting Technicians and sub-contractors remote and local.
- Manage installations and support of the audio/video, lighting components of amusement rides, theatres, show venues and facilities, indoors and outdoors.
- Provide technical support on A/V and lighting hardware, control systems, and signal issues.
- Research and evaluate new A/V and Lighting products and technologies that benefit Miral Experiences Assets and our business strategies.
- Review signal flow, control circuit, and AV and lighting system designs for site installations.
- Provide in-house support to other departments and interface with the development engineers.
- Develop standard operating procedures and processes for A/V and Lighting team.
- Maintain AV and Lighting support database and ensure techs update and accurately report support issues.
- Provide procurement support for SOW and RFP’s as required
- Manage all open A/V, lighting, shows and event support issues
- Lead development of integrated long range and strategic plans for the department including budget and performance analysis.
- Develop and coordinate detailed maintenance schedules including facility and labor requirements.
- Develop comprehensive metrics for technical operations and review with HOD’s and VP.
- Develop, deploy and manage staffing models for Preventative Maintenance, Condition Based Maintenance, Inventory and other areas of Technical Operations.
- Reviews technical documentation (Manuals, Spare part lists, Specifications) in order to update SOP’s.
- Supports Maintenance Team in identification of critical tasks and master planning of preventive maintenance activities including labor, materials and 3rd party services required to complete the works.
- Other duties that may be assigned by the business, including meetings and training.
Job Essentials
- Relevant bachelor's degree.
- At least 7yrs' experience in a senior leadership role within Theme Parks/Themed Entertainment
- Strong project management skills.
- Proven team management skills.
- Ability to specify and review of audio/video and lighting installations from start to finish.
- Strong written and verbal communication skills, documentation are a must.
- Computer Skills: MS Office, Outlook, Visio, CAD.
- Passion to proactively seek solutions.
- Entrepreneurship, sense of urgency: The successful candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self-confidence.
- Professional work ethic: The successful candidate will reject setbacks and will enthusiastically persist until any problems are resolved. The candidate will be resourceful and innovative in tackling complex issues.
- Image and presence: The successful candidate will have significant exposure to the customers and industry partners alike and must project the professional image of the Company, both internally and externally.
- Accountability: The successful candidate should be a results-oriented team player who leads by example, holds themselves accountable for performance and takes absolute ownership of issues and champions all aspects of installation and support.