Description:
Overall Job Purpose:
Assume responsibility for
- Manage IT operations across the Middle East region, ensuring systems meet business needs and performed reliably.
- To lead projects and initiatives that enhance users’ experience and apply project management methodology
- Budgeting, forecasting, and financial planning to ensure optimal resource allocation and cost efficiency.
- Lead and mentor Regional and Area IT coordinators, fostering teamwork and driving problem resolution to ensure seamless IT service delivery.
- Lead the successful implementation of Business Continuity Planning (BCP) and conduct BCM simulation tests within the set timeline, enhancing organizational resilience and preparedness.
- Plan and execute the IT infrastructure setup for new offices across the Region.
- Drive performance improvement by monitoring user tickets and dashboards to identify trends and provide insights on how to enhance end users’ efficiency through trainings and upskilling campaigns
- Develop and communicate IT policies and SOPs to ensure consistency and compliance across locations.
- Ensure adherence to Hapag-Lloyd’s policies and procedures
- Support global hardware and software rollouts, as well as projects initiated by Hamburg Central IT and local offices.
- Lead the ITCs communication initiative & act as focal point of contact for the ITCs in the region
- Manage escalations on IT issues
- Resolve high level IT issues; liaise with Hamburg T.O.M to address serious issues
- Identify EDI integration opportunities for customers and implement tailored solutions that streamline data exchange, enhance efficiency, and ensure compliance with industry standards.
- Assets’ Inventory Control for the Region
- Develop effective communication outlets/campaigns on all IT related matters targeting end users and other IT coordinators
- Develop the community of local IT Coordinators by effective communication and allocated trainings
Qualifications:
- University Degree, Computer Science/Engineering and/or IT management experience over 5 years
- PMP Certified or equivalent
- Business/Data Analysis & Automation/AI experience is a big plus
- Minimum 5 years of experience in providing IT Infrastructure support in a large MNC
- Fluent in written and spoken English
Technical Skills:
- Project Management skill
- Good IT Infrastructure knowledge
- Up-to-date knowledge of network, hardware, software and systems
- Experience overseeing, supporting and maintaining corporate computer networks, systems, applications and IT peripherals
- Good technical knowledge of mobile applications and devices
- Ability to operate and maintain tools, components and peripheral accessories
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