Description:
The role holder is responsible for directly handling the service sales operations including, but not limited to, estimations, preparing maintenance contracts, negotiating contract renewals and growing OTIS Service Portfolio. The role holder maintains contracts database in the system to ensure effective tracking of the sales pipeline. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures
CORE RESPONSIBILITIES:
- Work under the guidance of the Service Branch Manager
- Prepares estimates and issues quotations for additional repairs and upgrading of units
- Liaises with clients to hunt new client, negotiate maintenance contract for Non-Otis recoveries and Modernization, ensuring all potential client risks are addresses under the renewal terms.
- Ensures critical actions are taken and completed in a timely manner on all contracts
- Executes sales strategies to recover lost units, modernization and actively pursues clients to ensure unit recovery to OTIS portfolio
- Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
- Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
- Assists the Finance Department with the timely collection of payments based on contracting agreements.
- Maintains and updates the maintenance contracts database in the system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity.
- Executes sales operations with strict compliance to the quality procedures & ISO policies of the company.
- Minimum Qualifications:
Bachelors' degree in Engineering/ or equivalent
Experience and other requirements:
Minimum 5-7 years of relevant sales experience in UAE/Gulf. Preferably having experience in Elevator/Escalator industry.
Must have UAE driving License
Fluent in written and spoken English, Arabic knowledge is an advantage.
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