Description:
Hiring Senior Solution Support Officer
Experience: 5+ years of Techno-Functional experience in a CRM and/or analytical role.
Education: Bachelor’s Degree in Computer Science or equivalent
Employment Type: Contractual 1 Year Extendable
Responsibilities:
- Responsible for maintaining portal and mobile applications.
- Performing analyses on software application functionality and suggesting improvements.
- Monitor all portal transaction to avoid any issues.
- Investigation for any problem in system to identify root cause and solve it.
- Gathering requirements from business users and prepare Business Requirement Document.
- Collaborating with development team in Design review Meetings with Vendor for best implementation approaches.
- Review and asses vendor effort estimates.
- Managing vendor implementation pipeline to ensure usual business improvements.
- Testing new features and services.
- Delivering regular and customized training to business users and end users.
- Write descriptive and helpful training manuals to assist business users and end users for better performance.
- Write scripts and internal tools, including implementing, maintaining, and improving scripts and internal tools developed by the vendor.
- Assisting with systems integrations.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Ensure data quality and integrity.
- Track all requirements from business users.
Technologies and Tools:
- Dot Net framework 4.6.
- MVC web application for backend.
- Angular JS for frontend.
- Microsoft Dynamics 365 CRM.
- Log4net.
- SharePoint Online
- Document Signing
- Azure DevOps
- Power Platform (Canvas/model-driven apps, SharePoint, Power BI)
- Relational databases (design/SQL/tuning)
- Web APIs (SOAP/REST)
- Tooling (GIT/JIRA/Azure DevOps)
- Net Core
- ReactJs