Service Advisor

• Communication Arabic and English Language

Description:

1. Service Advisor ( Native Arabic Speaking)

1. Role & Responsibilities of a Service Advisor:-
2. · Interacting with customers and attending to their queries and inquires.
3. · Attending Service calls of customers to schedule Appointments
4. · Maintains and develops existing and new customers through appropriate propositions and ethical sales methods and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
5. · Prepare the monthly target/actual monitoring system and discuss it with team
6. · Record on the Job Card any additional instructions authorized by the customer
7. · Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions and update Customers regularly.
8. · Make sure that additional parts required for orders are monitored and status informed to the customer
9. · Advices customers for a future maintenance schedule and other services required
10. · Ensure 100% delivery of cars as promised to the customer on time and ensure that all vehicles for release are cleaned and ready based on the standards
11. · Develops and maintain customers relation and ensure customer business growth
12. · Focus on quality of customer service and regular follow up
13. · Promoting Service Contract Agreements, Extended Warranty, and other Service products (upselling)
14. Experience in Benz is highly on demand.