Description:
Are you a highly organized and detail-oriented individual with a passion for exceeding customer expectations?
Advanced Integration Technologies (AIT) is seeking a driven Service Coordinator to join our growing team in the UAE. In this role, you will play a pivotal role in ensuring the seamless delivery of service and support for our projects.
Responsibilities.
- Collaborate with project managers to understand project scope and provide efficient service and support.
- Manage all email communication related to projects and support, ensuring prompt and coordinated responses.
- Possess a strong understanding of contractual terms and conditions.
- Address customer inquiries through email and other communication channels, providing timely and professional responses.
- Utilize the AIT Ticketing Portal to manage service requests, collaborate with project managers and technicians, and maintain accurate documentation.
- Assign service tickets, coordinate with clients, document changes and updates, and file service call reports.
- Track AMC (Annual Maintenance Contract) support services, contract durations, and schedule service calls for engineers and technicians. Ensure proper documentation of service call reports.
- Collaborate with project managers to prepare daily schedules and communicate them effectively to technicians via WhatsApp or phone calls.
- Work closely with procurement to ensure material availability at project sites and track deliveries.
- Develop, implement, and monitor preventative maintenance plans (PPMs) for various durations and ensure closure with complete service call reports.
- Maintain strict data confidentiality and avoid using public domains to share client information.
- Track and record project team overtime.
- Maintain comprehensive service reports.
- Report team member absences or late reporting to HR.
- Manage technician leave requests.
- Inform the Finance team upon commencement of new support services.
Qualifications:
- Minimum 2 years of experience as a Service Coordinator or similar role in the ELV (Extra Low Voltage) Systems domain within the UAE.
- Proven ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.
- Excellent communication, interpersonal, and organizational skills.
- Strong analytical and problem-solving abilities.
- Proficient in MS Office Suite (Word, Excel, Outlook).
- Experience with a ticketing system is a plus.
- Arabic language proficiency is a benefit.
AIT offers a competitive compensation package and a dynamic work environment. If you are a highly motivated individual with a passion for exceeding customer expectations, we encourage you to apply: