Description:
Worldwide Digital, a leading supplier in the metal fabrication industry, is seeking highly
skilled and experienced Service Engineers to join our team. As a Service Engineer, you will
play a crucial role in ensuring the optimal performance and functionality of our metal
fabrication machines, including Fiber Laser Cutting Machines, Press Brakes, CO2 Laser
Cutting Machines, Laser Welding Machines, Rolling Machines, and Pipe Cutting Machines.
The successful candidates will have a strong technical background, excellent problem-solving
skills, and a customer-centric approach.
Key Responsibilities:
1. Installation and Maintenance:
Install, configure, and maintain metal fabrication machines to ensure optimal
performance and client satisfaction.
2. Troubleshooting:
Diagnose and resolve technical issues promptly to minimize downtime and maintain a
high level of equipment efficiency.
3. Customer Support:
Provide exceptional customer support by addressing client queries, offering technical
guidance, and ensuring client satisfaction with our products.
4. Preventive Maintenance:
Execute routine inspections and preventive maintenance activities to proactively
identify and address potential issues before they escalate.
5. Documentation:
Maintain accurate and up-to-date service records and documentation for each service
visit.
6. Training:
Conduct training sessions for clients on the proper use and maintenance of metal
fabrication machines.
7. Collaboration:
Collaborate with the sales and technical support teams to enhance overall customer
experience and product knowledge.
8. Product Feedback:
Provide feedback to the product development team based on field experiences to
contribute to the continuous improvement of our products.
Qualifications:
1. Education:
Bachelor’s degree in electrical or mechanical engineering or a related field.
2. Experience:
3-5 years of hands-on experience in servicing and maintaining metal fabrication
machines such as Fiber Laser Cutting Machines, Press Brakes, CO2 Laser Cutting
Machines, Laser Welding Machines, Rolling Machines, Pipe Cutting Machines.
3. Technical Skills:
Proficient in troubleshooting and repairing metal fabrication machines. Familiarity
with software used in metal fabrication is a plus.
4. Communication:
Excellent communication and interpersonal skills, with the ability to communicate
effectively with clients and internal teams.
5. Problem-Solving:
Strong problem-solving abilities and a proactive approach to addressing technical
challenges.
6. Availability:
Willingness to work flexible hours and travel to client sites as needed.
Organization | Whizz HR |
Industry | Engineering Jobs |
Occupational Category | Service Engineer |
Job Location | Dubai,UAE |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Experienced Professional |
Experience | 3 Years |
Posted at | 2024-08-05 11:05 am |
Expires on | 2025-01-22 |