Service Engineer

 

Description:

Worldwide Digital, a leading supplier in the metal fabrication industry, is seeking highly

skilled and experienced Service Engineers to join our team. As a Service Engineer, you will

play a crucial role in ensuring the optimal performance and functionality of our metal

fabrication machines, including Fiber Laser Cutting Machines, Press Brakes, CO2 Laser

Cutting Machines, Laser Welding Machines, Rolling Machines, and Pipe Cutting Machines.

The successful candidates will have a strong technical background, excellent problem-solving

skills, and a customer-centric approach.

Key Responsibilities:

1. Installation and Maintenance:

Install, configure, and maintain metal fabrication machines to ensure optimal

performance and client satisfaction.

2. Troubleshooting:

Diagnose and resolve technical issues promptly to minimize downtime and maintain a

high level of equipment efficiency.

3. Customer Support:

Provide exceptional customer support by addressing client queries, offering technical

guidance, and ensuring client satisfaction with our products.

4. Preventive Maintenance:

Execute routine inspections and preventive maintenance activities to proactively

identify and address potential issues before they escalate.

5. Documentation:

Maintain accurate and up-to-date service records and documentation for each service

visit.

6. Training:

Conduct training sessions for clients on the proper use and maintenance of metal

fabrication machines.

7. Collaboration:

Collaborate with the sales and technical support teams to enhance overall customer

experience and product knowledge.

8. Product Feedback:

Provide feedback to the product development team based on field experiences to

contribute to the continuous improvement of our products.

 

Qualifications:

1. Education:

Bachelor’s degree in electrical or mechanical engineering or a related field.

2. Experience:

3-5 years of hands-on experience in servicing and maintaining metal fabrication

machines such as Fiber Laser Cutting Machines, Press Brakes, CO2 Laser Cutting

Machines, Laser Welding Machines, Rolling Machines, Pipe Cutting Machines.

3. Technical Skills:

Proficient in troubleshooting and repairing metal fabrication machines. Familiarity

with software used in metal fabrication is a plus.

4. Communication:

Excellent communication and interpersonal skills, with the ability to communicate

effectively with clients and internal teams.

5. Problem-Solving:

Strong problem-solving abilities and a proactive approach to addressing technical

challenges.

6. Availability:

Willingness to work flexible hours and travel to client sites as needed.