Description:
The role holder is responsible for supporting the direct staff with technical knowledge on service field activities including planned/un-planned repair works, root cause analysis of frequent downs, modernization etc. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
Key Responsibilities
- Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Guides the direct staff to inspect, carry out root cause analysis and recommend corrective actions for critical/rebel units or units with high or repeated call backs.
- Coordinates with OTISLINE to assign call backs within his team.
- Identifies malfunctions in brakes, motors, switches, signal and control systems, using test equipment.
- Adjusts safety controls, counterweights, door mechanisms, and components such as valves, ratchets, seals, and brake linings.
- Inspects wiring connections, control panel hookups, door installations and alignments and clearances of cars and hoistways to ensure equipment health.
- Guides the direct staff to disassemble defective units, and repair or replace parts such as locks, gears, cables, and electric wiring.
- Inspects, tests and measures completed work by direct staff to verify conformance to standards or repair requirements.
- Maintains log books that detail all repairs and checks performed.
- Checks that safety regulations and building codes are met, and completes service reports verifying conformance to safety standards.
- Inspects and monitors work areas, examining tools and equipment, and providing employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety rules.
- Conducts or arranges for direct staff training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
Minimum Qualifications
- Bachelor’s degree in business/engineering or equivalent
- Minimum of 8 years of relevant experience in field operations in a construction/engineering organization
- At least 2 years in positions of progressively increasing responsibilities
- Fluent written and spoken English essential, Arabic preferred