Description:
The role holder is responsible for managing Service Field teams across assigned branches/territories, monitoring expenses and operational budgets and ensuring the team’s compliance to the plan. The role holders is also responsible for managing quality/safety audits across client sites. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures
Core Responsibility:
- Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
- Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
- Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI’s are achieved in a timely manner.
- Monitors the branch/territory expense and operational budgets with inputs from the contracted plan and drives the Service Field team’s compliance to the plan.
- Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
- Improve field efficiency using digital tools.
- Prepare weekly and monthly forecast for O,T and S.
- Manages quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters, and following operational safety procedures.
- Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
- Manages the coordination with the other departments to ensure that the terms and conditions of all service, repair and modernization contracts are implemented.
- Conducts coaching of Service Field team members ensuring they are mentored on field and learn from that experience.
- Implements corrective actions to remediate operational and performance problems within the assigned branch/territory.
- Provides the management team with timely information on Service Field operations in the assigned branch/territory to enable effective decision making.
- Prepares performance reports for the Service Field teams within assigned branch/territory and publishes a monthly reports to Service Operations Manager.
Minimum Qualifications, Experience And Skills:
- Bachelor’s degree in Engineering or equivalent
- Relevant certification such as Certified Construction Manager (CCM), Project Management Professional (PMP) or equivalent is preferred
- Minimum of 3-5 years of relevant experience in managing field operations in a construction/engineering organization
- Good level in Word package: Excel, PowerPoint, word
- At least 2 years in positions of progressively increasing managerial responsibilities
- Fluent written and spoken English essential, Arabic preferred