Description:
Whizz HR is looking for enthusiastic and passionate Social Media executive to work for a global brand. Be a part of India's leading agency.
- Role Description –
- Strategize and Execute Online Display, Social Media Campaigns to drive Traffic, Online reputation management.
- Client/Customer response and resolution management on the online channels.
- Forge Strategic.
- Campaign/Consumer Analytics, Insights, and Optimizations.
- Real time tracking.
- Responding to client queries and complaints.
- Manage work efficiently, generate ideas collaboratively with the team, and must have passions for content fast thinking.
- Create content on a variety of complaints, queries or request.
- Understand the client and its customer and draft a response accordingly.
- Maintaining Daily Reports.
- Taking care of all deliveries of the client as per SLA.
- Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
- Connect, converse and engage with the target audience on digital platforms & across, on behalf of the brand thereby attending response management
- Promptly respond to negative comments, feedbacks, redressing complaints within client’s specified turn-around time thus making the user journey with the brand worthwhile
- Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
- Acknowledging compliments & showcasing the same on brand social media pages
- Effectively identifying and utilizing social listening tools for response management
- Sharing the brand comments on real-time basis with the respective brand associates/managers
- Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully
- Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience’s comments, conversations, complaints and feedbacks about the brand
- Critical skills required -
- Excellent written and verbal communication skills in English.
- Strong grammatical knowledge and keen attention to detail.
- Strong research skills. The ability to collect and analyze data volumes to derive the right insights.
- Good knowledge about Social Media Platforms
- Highly creative and imaginative
- Confident, self-motivated and believe in collaborative approach.
- Self-disciplined and believe in team spirit.
- Pleasant in communication and presentation.
- Good in human relations.
- Have an interest in new media trends and techniques.
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