Description:
The Specialist, Learning & Development, will support the business by designing, delivering, and overseeing training programs that enhance workforce capability, focusing on skills development. The role involves conducting needs assessments, creating targeted skills development initiatives, and facilitating a range of programs that build skills aligned with business goals. Additionally, the role holder will lead the change management activities for the P&C Oracle Fusion system, ensuring a smooth transition by managing key change initiatives and delivering specialized training programs to upskill employees on Oracle Fusion functionality and usage, while also driving skills development in areas critical to business performance.
Responsibilities
Operational
- Along with Sr Manager L&D Identify and assess training needs to align training programs with specific business goals and workforce needs.
- Support L&D Senior Manager to Develop and deliver customized training programs for both individuals and groups, tailored to address skills gaps and business-specific objectives.
- Create clear and outcome-driven training materials that are focused on delivering tangible results and enhancing employee skills.
- Apply practical and effective training methods to ensure programs are engaging, relevant, and aligned with business priorities.
- Monitor and manage training budgets, ensuring efficient use of resources while delivering high-quality programs that meet organizational requirements.
- Evaluate the impact of training programs on organizational performance, ensuring that training is contributing to business objectives, improving workforce efficiency, and enhancing productivity.
- Collaborate effectively with team members, trainers, and management, ensuring smooth communication and alignment in developing and delivering training solutions.
- Select, coordinate, and manage both internal and external resources, including partnering with vendors and managing internal teams to develop and deliver effective training solutions.
- Oversee the technology platforms and personnel involved in the creation, management, and delivery of training, ensuring that tools and systems are used efficiently.
- Stay updated on training trends and best practices, incorporating innovative approaches and continuous improvement in all learning and development initiatives.
Product/Process Improvement
- Manage and maintain comprehensive training records and analytics, ensuring accurate tracking of employee participation, progress, and completion of programs. Use these insights to identify trends and opportunities for improvement.
- Measure and continuously improve training effectiveness, utilizing both quantitative and qualitative data to assess outcomes and enhance future programs.
- Evaluate the impact of learning interventions using the Kirkpatrick model to measure results at all levels, from participant reaction to long-term business outcomes, ensuring that training initiatives lead to measurable performance improvements.
- Drive product and process improvements by identifying gaps through training data and employee feedback, refining training programs, and aligning them with evolving business needs and process enhancements.
- Collaborate with business leaders and process owners to ensure training programs support continuous improvement initiatives and align with organizational changes, improving efficiency and effectiveness.
Qualifications
Education and Technical Certifications
- Bachelor's degree in Human Resources or a related field.
- Master's degree in HR/Learning (Optional), Instructional Design experience
Knowledge and Skill
- Excellent written, verbal and interpersonal communication skills.
- Familiar with traditional and modern training processes.
- Fantastic organizational and time management skills.
Experience
- A minimum of 5 years' experience in L&D and/or related areas
- Experience of working in technology implementation