Specialist/retail Consumer Operations

Description:

Updating knowledge for 90+ stores and entire retail staff base
Ensuring accurate content/information across commination mediums & customer SMS
Aligning with all stake holders confirming all requirements (System readiness, process & etc…) for PLC & Non-PLC communications
Creating a communication plan according to criticality of the subject using suitable mediums
Review the communication content ensuring the accuracy of information sent across all communication mediums following the communication plan
Attending PLC ensuring launches check list is updated with points raised by retail and getting product owners feedbacks
Present weekly PLC presentation for management/internal functions highlighting major launches & getting proper feedback from them
Ensure the engagement plan is implemented, extend the support to internal stake holders and follow up on the progress with SPOCs
Liaise with internal teams to secure trophies, certificates etc. for all engagement related activities
Ensuring store locater updated for 90+ retail store data base with accurate information and sharing the update with the relevant section to update google map & digital platforms
Initiating customer SMS of store timing/status change by aligning with relevant section, reviewing test SMS content and ensuring SMS is rolled out to customers according to the plan

Qualifications & Experience