Description:
The Senior Customer Learning Manager serves as the financial markets & workflow experts at LSEG. On any given day you will be collaborating with Subject Matter Experts to design and update customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading intermediate to advanced level classes and covering market topics for our Asset and Wealth customer communities.
Responsibilities
- Own and enhance a customer learning path
- Build or enhance all customer learning path classroom materials & video scripts
- Develop on demand learning videos
- Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required.
- Deliver intermediate to advanced level classes
- Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
- Deliver and/or Partner with internal experts on market topic webinars and manage all aspects from preparation to post session follow up activity.
- Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.
- Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).
Qualifications and Skills;
- Fluency in English with clear pronunciation
- Strong experience of training on workflow expertise within asset management/ buy side customers.
- Finance undergrad preferred or related, and CFA designation welcomed.
- Strong presentation skills and knowledge of outcome-based learning
- Demonstrates leadership qualities
- Enjoys coaching and elevating performance
- Proactive, resourceful, attention to detail
- Strong excel skills preferred as well on-line presentation software’s (i.e., WebEx, Teams)