Description:
- Train, and supervise retail staff.
- Provide guidance and mentorship to employees.
- Schedule and manage employee shifts.
- Address employee issues and conduct performance evaluations.
- Promotes a culture of sales focus, customer service commitment, and team unity.
- Be a team player by supporting and helping colleagues, including other store managers, by sharing best practices and resources when needed.
- Flexible in store duty timing and being on demand and in call in daily, weekend and official holiday (when required).
Customer Service
- Handle customer inquiries, complaints, and escalations.
- Achieve monthly customer satisfaction and NPS KPI/targets.
- Achieve monthly target for SL/Waiting time KPIs.
- Set a high standard for customer service and train staff accordingly.
- Ensures customer satisfaction by addressing their needs and requirements.
- Builds strong, respectful, and professional relationships with customers.
- Promises ongoing support for customer loyalty and addresses all customer inquiries.
Sales And Revenue Generation
- Monitor sales performance and take corrective actions as needed.
- Responsible for meeting monthly sales target.
- Implement strategies to drive sales, using promotions and cross-upselling.
- Informs customers about available services, facilities, and equipment, exploring potential demand.
- Works towards achieving KPIs.
- Receives store sales targets and ensures they're met.
Inventory Management
- Oversee inventory levels and ordering of products.
- Conduct regular stock checks and manage restocking procedures.
- Implement inventory control measures to minimize losses and overstocking.
Stock Display And Store Look And Feel
- Supervise product displays and store layout.
- Ensure the store is visually appealing and well-organized.
- Implement and maintain visual merchandising standards.
- Report, escalate, and follow up on store repairs and maintenance to safeguard store operations, brand image, and health and safety.
Security And Financial Management
- Implement security measures to prevent theft and shoplifting.
- Collaborate with security personnel and enforce security protocols.
- Conduct regular security audits.
- Supervise and manage all store cash and financial transactions and reporting.
- Secure all money and stock in the store.
Store Maintenance
- Oversee store cleanliness and maintenance.
- Make sure all necessary store repairs and maintenance are reported, escalated, and followed up on to maintain store operations, the brand image, and health and safety.
- Ensure compliance with health and safety regulations.
Training And Development
- Provide ongoing training to staff on product knowledge and customer service.
- Identify training needs and recommend further development opportunities.
- Make sure team members complete all staff training modules on time.
- Gives constructive feedback and suggestions for improvements, as required.
- Conduct weekly and monthly performance reviews, including coaching sessions and one-on-one meetings, and maintain accurate records.
Administrative Tasks
- Complete administrative duties, including staff timecard processing and duty scheduling.
- Maintain accurate records of sales, inventory, and employee performance.
Communication
- Communicate effectively with senior management, staff, and customers.
- Coordinate with other departments and stakeholders like RSS, Training, and Compliance, RLM..etc.
- Share feedback and suggestions to improve store operations.
- Attend & contribute to regular store meetings.
- Ensure all marketing campaign and communication are delivered and understood to all team members.
Compliance
- Ensure compliance with company policies, procedures, and legal regulations.
- Stay updated on changes in TDRA regulations.
- Check customer documents for accuracy and compliance.
- Process all services as per company procedures.
- Performs any other related duties, as required.
Qualifications & Experience
- Bachelor’s Degree in related field
- 2-3 years of experience
Responsibilities
Key Responsibilities :
Qualifications
Qualifications & Experience :
We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.