Description:
We are now in requirement of a Subsidiary Administrator to oversee efficient fulfilment of customer orders and shipments. Based in Dubai, this is an exciting and varied role which will require a variety of skills and competencies as the business continues to develop and expand. The successful applicant will be able to demonstrate positive customer service, have good communication and organizational skills. Working in a busy environment, this varied role will suit a self-motivated individual looking for challenge and career progression who has the excellent communication skills that will be required to deal with internal and external contacts.
Main Responsibilities
- Reactive and proactive order processing of customer quotes and orders
- Coordinate and oversee all office activities including Day to day Office management, Creating processes, improving office services, and implementing communication procedures
- Managing office supplies stock and placing orders, Manage inventory of office supplies, ensuring availability of necessary materials.
- Managing communication between sales, manufacturing and internal departments regarding Regrading customer Services and aftersales service
- Serve as a key point of contact for customers, Distributers , Resellers , and staff. Arrangement of customer events in house /external
- Proficient use of an ERP system
- Assessing inbound enquiries for quotation and export control screening
- Local stock Management and Arrangement and scheduling of shipments and deliveries across the GCC region
- Maintain a company calendar , schedule appointments , Scheduling of customer installation and sales visits
- Liaison with the UK business to ensure product availability to fulfil customer orders
- Development and documentation of business and quality management procedures
- Making travel and accommodation arrangements
- Preparing regular financial and administrative reports, support onboarding, and training of new employees
Requirements
- Ensure proficient product and job knowledge of what is required in your role; seek training when required
- Adhere to all relevant company procedures Ensure compliance with company policies and procedures
- Handle sensitive and confidential information with utmost discretion
- Process all order and quotation requests
- Record customer complaints per the CCAR procedure and returns per the GRA procedure
- Review backorders and forecasts
- Liaise with sales, manufacturing and internal departments
- Ability to work without close supervision
- Excellent planning and communication skills. Completes tasks on time and can properly prioritize work
- Proficiency in the use of all Microsoft products, including Word and Excel
- Qualified to degree level or equivalent in a technical or commercial discipline
- Fluent spoken and written English language skills. Competent Arabic skills desired
- Organized, self-motivated, good written and verbal communication skills
- Ability to remain calm and confident in high pressure customer related environments operating to deadlines
- Excellent teamwork and collaboration skills, and contributes to a collaborative office culture, as well as being able to work independently
- Motivated to understand and learn a wide variety of business processes