Success Manager

Description:

The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.

What You Will Do:

Empower Sprinklr enterprise customers to improve their customers’ digital experiences and achieve business objectives through the adoption of Sprinklr

Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business

Serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment)

Manage and track key performance indicators (KPIs) – including renewal and expansion commitments – to ensure exceptional, predictable results

Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives – while achieving targeted renewal rate

Leverage knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support

Identify opportunities for customer references and case studies

Deliver a significant individual contribution while collaborating with and strengthening teammates

What We Are Looking for:

3-10 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organization

Prior knowledge of (or willingness to learn) marketing and advertising technology

Comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health

Experience using customer success software, CRM software (ideally Salesforce), and Microsoft Applications

Clear verbal and written communication skills

Arabic language essential