Success Manager

Description:

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Success Manager

The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.

What You Will Do:

Empower Sprinklr enterprise customers to improve their customers’ digital experiences and achieve business objectives through the adoption of Sprinklr

Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business

Serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment)

Manage and track key performance indicators (KPIs) – including renewal and expansion commitments – to ensure exceptional, predictable results

Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives – while achieving targeted renewal rate

Leverage knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support

Identify opportunities for customer references and case studies

Deliver a significant individual contribution while collaborating with and strengthening teammates

What We Are Looking for:

3-10 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organization

Prior knowledge of (or willingness to learn) marketing and advertising technology

Comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health

Experience using customer success software, CRM software (ideally Salesforce), and Microsoft Applications

Clear verbal and written communication skills

Arabic language essential

What Makes You Qualified:

Bachelor’s degree from an accredited college or university, or relevant experience

Business-level fluency in German, English and French

Expected to travel up to 25-30% of the time on average (can vary by region)