Description:
As a Systems Integration Manager (SIM), you will lead our efforts in enabling, troubleshooting, and providing technical consulting on Deel’s integration products. This role demands a strong understanding of complex integration workflows and involves working with multiple teams, including CSMs, Support, Onboarding, Engineering, and Product teams.
This role is pivotal in leveraging the full potential of our product suite while ensuring seamless integration experiences for our customers, from SMB to enterprise levels. You will often employ a project management approach to guide both external customers and internal teams through the integration process.
Key Responsibilities:
- Serve as the primary point of contact for the Success and Onboarding teams regarding integrations and API-related queries and issues.
- Act as the first line of escalation for OBMs/CSMs for unresolved customer questions on integrations and APIs.
- Manage and troubleshoot integration issues, coordinating closely with internal teams to devise and implement solutions.
- Oversee customer integration projects from inception to completion, including requirement gathering, strategy formulation, implementation and testing.
- Develop detailed, organized integration plans and schedules tailored to client needs.
- Collaborate with the Integrations and API Product team to identify and address common integration challenges at scale.
- Maintain comprehensive knowledge of Deel’s full product suite and how it relates to integrations or APIs.
- Create and improve both internal and external resources and guides to bolster the success rate of self-serve integrations and APIs.
- Actively communicate with Onboarding Managers and CSMs about progress and potential issues, ensuring all stakeholders are informed.
- Drive value for customers by facilitating the integration of their tech stack and workflows with Deel’s product suite.
- Become an expert user of Deel, guiding customers from setup to deployment, and troubleshooting any integration issues.
- Treat each customer engagement as a distinct project, collaborating to fully understand and meet their business and technical needs.
Required Qualifications:
- 2-5 years of experience in a Technical Consulting, Configuration Services, Implementation Project Management, or Support role within a B2B SaaS environment.
- Strong understanding of API integrations.
- Proven ability to manage projects, with a focused, action-oriented, and anticipatory approach to next steps.
- Excellent communication and interpersonal skills, with the ability to work with senior client stakeholders and collaborate across multiple internal teams.
- Ability to manage multiple projects simultaneously and deliver under tight deadlines.
- Based in the EMEA or NAM/LATAM regions, or aligned time zones.