Description:
A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.
What you will enjoy working on:
- Managing a growing team of backoffice specialists/analysts who help new customers with onboarding, quote creation, payroll, credit control and visa processing , and many other duties;
- Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
- Becoming an expert user of the Deel platform so that you can enable onboarding/backoffice specialists to deliver effective training to new joiners , educate customers whenever needed and provide credible guidance on features and functionality
- Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
- Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
- Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.
You will be successful if:
- You have proven experience leading a Customer Support, Mobility , Credit Control or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years.
- You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
- You are a flexible team player, and enjoy working on a diverse team.
- You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.