Description:
Responsible for assessing technical and functional issues and developing system solutions for the deployment and the ongoing support of Ariba cloud products and solutions. This may include support of the customer throughout the life cycle of the customer engagement. Ability to mentor and work with colleagues to ensure high quality deliverables as well as handle escalations.
Core Tasks (may Include)
- Providing expert functional and technical assistance, addressing maintenance, troubleshooting, and customization requests across Ariba cloud solutions
- Assessing customer systems and assist in system configuration
- Designing custom solutions for integrating Ariba with multiple customer ERP systems
- Planning and managing multiple customer projects and handling customer expectations effectively and efficiently
- Defining detailed blueprint for development requirements
- Being an advisor to customers throughout the engagement
- Leading resolution of escalations
- Supporting system optimization and performance
- Taking project manager responsibility as required across one or more customer engagements
Qualifications
- 10 - 15 years of professional IT experience with at least ten years in Ariba modules
- Expert in at least one topic of SAP Ariba technology and good knowledge in at least one more
- Computer science graduate and knowledge/experience in Java would be an added advantage
- Technical planning and deployment over the full project cycle
- Has experience supporting customer production environments and resolving production tickets
- Has experience with Ariba deployments
- Has consulting experience on Ariba Cloud solutions
- Experience in handling escalations an added advantage
- Able to successfully handle an escalation project