Trainer

Description:

Position: Trainer

Domain: BPO/ Call Center

Location: Dubai, UAE

Experience: 3-4 years of experience in imparting training in BPO/ Call Center environment. Home country experience is also fine.

Salary : AED 5k + Food + Other benefits as per UAE labour laws

Summary:

Responsible for creating, delivering, and enhancing training programs for call center/BPO employees. Facilitates engaging sessions, evaluates performance, and collaborates to ensure effective learning.

Responsibilities:

• Develop targeted training programs and materials.
• Conduct interactive training sessions using various methodologies.
• Coach and mentor employees to improve skills.
• Evaluate performance and adjust training as needed.
• Collaborate with teams to align training with business goals.

Qualifications:

• Bachelor’s degree in relevant field.
• Prior experience in training or similar role.
• Strong communication and presentation skills.
• Proficiency in training tools and software.
• Understanding of call center/BPO operations and customer service principles.