Description:
Mercer is seeking a Transformation & Change Program Manager in Dubai with experience in designing, project managing and executing complex operational change. You will need to be a strategic thinker with experience working on target operating models and M&A-type projects and be able to demonstrate a thorough understanding of how an organization works. Reporting to the Global Transformation & Change Delivery Team within the Operations & Technology organization, you will be responsible for designing, managing, and executing transformation programs to deliver key strategic initiatives for the organization.
What can you expect:
- An opportunity to design strategic initiatives that deliver profitable growth for Mercer's Health, Wealth and Career businesses globally.
- Engagement with key C-Suite Stakeholders to gain effective buy-in and ensure organizational resources are available.
- To build and maintain effective relationships with senior business partners and third parties and help facilitate timely decision-making and trade-offs.
- To be a key member of the transformation & change team and contribute to a culture of constant improvement across a global organization.
What you will be rewarded with:
- A role that can offer variety and be part of a growing dynamic team within a large stable corporate organization.
- Competitive salary and an excellent benefits package.
- Hybrid working model: We offer a collaborative working environment, with three days in the office and two days of remote work per week, fostering work-life balance and flexibility.
We will rely on you to:
- Lead and manage highly complex, broad, and/or multi-year international programs and projects, ensuring successful delivery of key strategic initiatives.
- Support C-Suite business leaders and staff in scoping, defining, planning, and executing programs and projects, validating and quantifying assumptions.
- Translate requirements into tangible outputs, outcomes, and benefits.
- Develop detailed program delivery roadmaps, including resources, outcomes, schedules, costs, assumptions, dependencies, and business integration plans for large-scale, complex strategic initiatives.
- Serve as a subject matter expert in design and delivery, providing guidance and support to the wider business in defining the right approaches and ensuring solutions are fit for purpose.
- Foster effective relationships with senior business partners and third-party vendors, facilitating timely decision-making and communication of progress, risks, and issues to key stakeholders.
What you need to have:
- 15+ years of professional services experience.
- Demonstrated experience as a Program Manager leading large and complex programs across matrix-structured organizations, ideally across continents/regions.
- Proven track record in managing and coordinating implementation with teams across different locations, including off-shoring/near-shoring teams.
- Strong understanding of change management principles and the ability to drive sustainable changes within the organization.
- Excellent communication and diplomacy skills, with the ability to guide, influence, and convince colleagues, leaders, and external stakeholders.
- Demonstrated experience in target operating models (TOM) design and organizational change programs, with a focus on stakeholder management and communication at the C-Suite level.