Transportation Agent

Description:

• Welcome Guests in a friendly and professional manner
• Engage each Guests as a unique individual and listen attentively to their requests
• Ensure Guests know where to go to buy or collect tickets
• Escort Guests to Yas Island facilities and provide explanation/ relevant information of the services included
• Welcome groups and direct them accordingly
• Conduct Guest surveys using IPAD ensuring that all questionnaires provided are completed and submitted
• Maintain knowledge and awareness with ongoing promotions
• Provide pricing, promotion, Yas Island facilities information and suggestions to Guests, keeping them well informed and enhance/maximize their Yas Island experience
• Consistently upsell/ cross sell/ promote products, activities and services to generate additional revenue
• Proactively anticipate, listen to Guests’ needs, concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s Handling Guest Complaint policy
• Efficiently manage buses cleanliness
• Manage Lost & Found according to company’s Lost & Found policy
• Maintain awareness and ability to act or respond in any emergency situation while ensuring Guests safety
• Manage and maintain cleanliness of Yas Express buses
• Practice safe working habits at all times
• Assist other departments in general, as required
• Perform any reasonable additional tasks as assigned by the Management
• Performs Yas Express related tasks such as, but not limited to the following:
• Cleaning of the Yas Express signage around Yas Island/Abu Dhabi
• Completes daily checklist of the Yas Express shuttle services including grooming checklist of the Yas Express drivers
• Assists in performing regular spot checks of the staff busses
• Participates in daily operations alongside their Colleagues, setting a positive example
   

Essential:
 

• High School Diploma or equivalent
• At least 1 year operational experience in Customer Service setting/ hospitality industry
• Customer Relations/ Guest Services skills
• Excellent interpersonal skills
• Good command of English language (spoken/ written)
• Basic computer skills
• Analytical/ Problem Solving skills
• Ability to work under pressure
• Ability and genuine willingness to entertain/ engage Guests