Travel Consultant

 

Description:

Promote and sell Elevate Travel products and services to the public, retail, and leisure walk-in clientele.

Handle direct walk-in customers, enquiries through telephone, email, fax, and support in accordance

with the standard operating procedures, and assist in increasing sales and market share.

 

Key Accountabilities:

Travel consultancy and selling

 Effectively handle retail and leisure clients with regard to airfares, leisure/holiday/personal

travel queries, itineraries, and other travel arrangements.

 Offer acceptable travel solutions to their needs, exposing at the same time, the whole range of

Elevate travel products and services, with a view to convert queries into selling, a maximum

number of auxiliary products at the highest possible levels of profitability for the department.

 Track and analyze customer feedback to identify areas for improvement.

 Generate daily/weekly/fortnightly/monthly sales reports.

 Maintaining and accountability of the revenue documents

 Properly handle all revenue accountable documents such as tickets and invoices.

 Ensure all utilized documents are correctly reported in the Back Office System at the end of the

day, to facilitate accurate invoicing by Sales and Revenue accounts.

 Ensure that the Outgoing and Incoming revenue documents like Exchange orders, VMPDs, Hotel

Voucher transactions, Service vouchers, etc., are handled accurately and efficiently.

 Track and analyze petty cash/finance department reports.

 Products and services reservation and documentation

 Make travel related reservations and issue tickets/travel documents/vouchers to clients.

 Ensure that all relevant airline/leisure supplier rules and regulations have been complied with,

and that the travel product delivered is commensurate with client requirements and

expectations.

 

 Effectively sell and ancillary travel products to increase revenue for the company, seeking at the

same time opportunities to up-sell and cross-sell, using the systems and opportunities made

available by the department.

 Adherence to standard operating procedures

 Ensure to respect and strictly follow the standard operating procedures and sales policies as laid

down by the management from time to time.

Qualifications, Experience, and Skills:

 Bachelor's degree or equivalent

 Diploma in Travel and Tourism, IATA Basic/Advanced fares and ticketing, and or equivalent

Minimum Experience

 Minimum 3 years of experience in the travel industry