Description:
Serves Food & Beverage to the guests in the assigned station / place of work in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room Service, Pool Restaurant) in order to maximize guest satisfaction.
Key Duties And Responsibilities
- Understands all food and beverage items in the menu and the ability to recommend food & beverage combinations and up-sell alternatives..
- Recognizes and welcomes every guest..
- Performs a final check of the table / tray or trolley set-up before seating / serving guests
- Assists guests with the chair when arriving and departing.
- Introduces the appropriate menu and suggest menu specials to the guests.
- Prepares and serves food & beverage orders and provides a courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance..
- Checks all tables / trays / trolleys to ensure maximum cleanliness and standard settings
- Inquires about special dietary or allergic requirements of the guests and will pass them on to the F&B Outlet Manager or Culinary team.
- Handles money and guest charges accurately.
- Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to supervisors if no immediate solution can be founded and to assure follow up with guests.
- Adapts to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
- Ensures that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
- Sets up tables and bars in accordance to food & beverage standards.
- Responsible on the discrepancies in the potential food & beverage cost satisfactorily.
- Reports for duty punctually wearing the correct uniform and name tag at all times..
- Maintains a high standard of personal appearance and hygiene at all times.
- Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.
Skills, Experience & Educational Requirements
- High School diploma or general education degree or its equivalent.
- F&B Vocational certificate or diploma.
- HACCP certified
- 1-2 year in similar position in a five star hotel.
- Six month to one year related experience and/or training.
- Experience in handling Point of sale (POS) terminals and Stock & Inventory management software.
- Initiative and Commitment to Achieve
- Attention to Detail & Quality
- Team work
- Effective Communication
- Hard working
- Flexible