Description:
SpiralClick is a +12yr old software-house which is headquartered in Dubai (with branches in the UK and KSA). Join our fun and enthusiastic team who are focused on delivering powerful and engaging website, app & digital transformation solutions. The passionate candidates with exceptional written & verbal English communication skills will become part of our Project Management team. This individual must have proven project management skills and experience within the web industry with a strong understanding of website technologies and client communications. The successful candidate will need to have demonstrable experience relating to all line items listed in the following Responsibilities & Required Skillset.
Responsibilities:
- Process and manage web enquiries relating to small projects and maintenance tasks
- Scoping of client requirements and brainstorming with clients to come up with technical solutions and recommendations
- Generate quotes for small projects and maintenance projects
- Assist with complex quotes when required
- Handover detailed project briefs to the delivery team on project award
- Prioritise projects and map out project schedules
- Monitor the delivery of projects and ensure deadlines are met
- Form part of the quality assurance (QA) process for all projects, ensuring that projects are handed over to clients as per the scope of work with a very high level of quality and attention to detail
- Set and manage client expectations and keep clients up to date throughout the lifecycle of their projects
- Build trusting relationships with clients
- Participate / run zoom meetings with clients as and when required
- Assist with reporting (using excel/google sheets)
Required Skillset:
Technical Skills:
- Degree educated (ideally within the IT field).
- Marketing / Web agency experience required.
- Excellent knowledge of the overall digital marketing industry (website, apps, hosting, content management systems).
- Minimum 2 years project management experience with WordPress projects. Experience in managing projects using OpenCart, React, Shopify and other technologies will be a benefit.
- Previous development experience is a bonus!
- Experience of various project management systems & communication tools (eg Asana, Trello).
- Excellent knowledge of Microsoft Office for tracking projects & reporting. Specifically Excel / Google Sheets and Microsoft Word.